JAVAでAmazonMWSに接続できない。

### 前提・実現したいこと

お世話になっております。
JAVA1.8でAmazonAPI連携を行っておりますが、自社の環境で接続するときは
正常にいくのですが、お客様の環境で実施するとエラーになってしまいます。
恐れ入りますが、何かしら調査方法などご教示いただく事可能でしょうか？
申し訳ございません。不足している情報ありましたら、ご指摘いただけると
助かります。

発生している問題・エラーメッセージ

エラーメッセージ／ログ
　14:45:37.126 [main] ERROR com.amazonaws.mws.MarketplaceWebServiceClient - Caught MarketplaceWebServiceException
com.amazonaws.mws.MarketplaceWebServiceException: Internal Error
	at com.amazonaws.mws.MarketplaceWebServiceClient.invoke(MarketplaceWebServiceClient.java:2248) [MaWSJavaClientLibrary-1.1.jar:?]
	at com.amazonaws.mws.MarketplaceWebServiceClient.invoke(MarketplaceWebServiceClient.java:2019) [MaWSJavaClientLibrary-1.1.jar:?]
	at com.amazonaws.mws.MarketplaceWebServiceClient.manageReportSchedule(MarketplaceWebServiceClient.java:1651) [MaWSJavaClientLibrary-1.1.jar:?]
	at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188) ~[?:1.8.0_102]
	at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172) ~[?:1.8.0_102]
	at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392) ~[?:1.8.0_102]
	at java.net.Socket.connect(Socket.java:589) ~[?:1.8.0_102]
	at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:668) ~[?:1.8.0_102]
	at org.apache.http.conn.ssl.SSLSocketFactory.connectSocket(SSLSocketFactory.java:524) ~[org.apache.httpcomponents.httpclient_4.3.5.jar:4.3.5]
	at org.apache.http.conn.ssl.SSLSocketFactory.connectSocket(SSLSocketFactory.java:403) ~[org.apache.httpcomponents.httpclient_4.3.5.jar:4.3.5]
	at org.apache.http.impl.conn.DefaultClientConnectionOperator.openConnection(DefaultClientConnectionOperator.java:177) ~[org.apache.httpcomponents.httpclient_4.3.5.jar:4.3.5]
	at org.apache.http.impl.conn.ManagedClientConnectionImpl.open(ManagedClientConnectionImpl.java:304) ~[org.apache.httpcomponents.httpclient_4.3.5.jar:4.3.5]
	at org.apache.http.impl.client.DefaultRequestDirector.tryConnect(DefaultRequestDirector.java:611) ~[org.apache.httpcomponents.httpclient_4.3.5.jar:4.3.5]
	at org.apache.http.impl.client.DefaultRequestDirector.execute(DefaultRequestDirector.java:446) ~[org.apache.httpcomponents.httpclient_4.3.5.jar:4.3.5]
	at org.apache.http.impl.client.AbstractHttpClient.doExecute(AbstractHttpClient.java:863) ~[org.apache.httpcomponents.httpclient_4.3.5.jar:4.3.5]
	at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82) ~[org.apache.httpcomponents.httpclient_4.3.5.jar:4.3.5]
	at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:57) ~[org.apache.httpcomponents.httpclient_4.3.5.jar:4.3.5]
	at com.amazonaws.mws.MarketplaceWebServiceClient.invoke(MarketplaceWebServiceClient.java:2097) ~[MaWSJavaClientLibrary-1.1.jar:?]
	... 9 more

該当のソースコード

　	/**
	 * [概 要]:リクエスト生成(ManageReportSchedule)<br>
	 * [説 明]:<br>
	 * [備 考]:
	 * @param accessKeyId AWSアクセスキーID
	 * @param secretAccessKey 秘密キー
	 * @param sellerDevAuthToken sellerDevAuthToken
	 * @param appName appName
	 * @param appVersion appVersion
	 * @param merchantId 出品者ID
	 * @param reportType レポートタイプ
	 * @param schedule
	 * @param ScheduledDate
	 * @param maketPlaceIds
	 * @return
	 */

	public static Object call(String accessKeyId, String secretAccessKey, String sellerDevAuthToken, String appName,
			String appVersion, String merchantId, String reportType, String schedule, XMLGregorianCalendar ScheduledDate, String... maketPlaceIds ) {


        MarketplaceWebServiceConfig config = new MarketplaceWebServiceConfig();
        //@@@@
        config.setProxyHost("http://10.10.1.3");

        config.setServiceURL("https://mws.amazonservices.jp");

        MarketplaceWebService service = new MarketplaceWebServiceClient(
                accessKeyId, secretAccessKey, appName, appVersion, config);

        ManageReportScheduleRequest request = new ManageReportScheduleRequest();
        request.setMerchant(merchantId);

        if ((!"".equals(sellerDevAuthToken))
    	       	&&(sellerDevAuthToken != null)
    	       	&&(!"nodata".equals(sellerDevAuthToken))){
            	request.setMWSAuthToken(sellerDevAuthToken);
    	 }

        request.setReportType(reportType);

        request.setSchedule(schedule);
        if (ScheduledDate!=null) {
        	request.setScheduleDate(ScheduledDate);
        }

        return invokeManageReportSchedule(service, request);

    }

/**
     * [概 要]:レスポンス取得(ManageReportSchedule)<br>
     * [説 明]:<br>
     * [備 考]:
     * @param service
     * @param request
     * @return
     */
    public static Object invokeManageReportSchedule(MarketplaceWebService service, ManageReportScheduleRequest request) {
        try {

            ManageReportScheduleResponse response = service.manageReportSchedule(request);　←★★★ここでエラーメッセージになってしまいます。★★★


            SuperLogger.info ("ManageReportSchedule Action Response");
            SuperLogger.info ("=============================================================================");
            SuperLogger.info("    ManageReportScheduleResponse");
            if (response.isSetManageReportScheduleResult()) {
                SuperLogger.info("        ManageReportScheduleResult");
                ManageReportScheduleResult  manageReportScheduleResult = response.getManageReportScheduleResult();
                if (manageReportScheduleResult.isSetCount()) {
                    SuperLogger.info("            Count");
                    SuperLogger.info("                " + manageReportScheduleResult.getCount());
                }
                java.util.List<ReportSchedule> reportScheduleList = manageReportScheduleResult.getReportScheduleList();
                for (ReportSchedule reportSchedule : reportScheduleList) {
                    SuperLogger.info("            ReportSchedule");
                    if (reportSchedule.isSetReportType()) {
                        SuperLogger.info("                ReportType");
                        SuperLogger.info("                    " + reportSchedule.getReportType());
                    }
                    if (reportSchedule.isSetSchedule()) {
                        SuperLogger.info("                Schedule");
                        SuperLogger.info("                    " + reportSchedule.getSchedule());
                    }
                    if (reportSchedule.isSetScheduledDate()) {
                        SuperLogger.info("                ScheduledDate");
                        SuperLogger.info("                    " + reportSchedule.getScheduledDate());
                    }
                }
            }
            if (response.isSetResponseMetadata()) {
                SuperLogger.info("        ResponseMetadata");
                ResponseMetadata  responseMetadata = response.getResponseMetadata();
                if (responseMetadata.isSetRequestId()) {
                    SuperLogger.info("            RequestId");
                    SuperLogger.info("                " + responseMetadata.getRequestId());
                }
            }

            SuperLogger.info(response.getResponseHeaderMetadata());

            return response;

        } catch (MarketplaceWebServiceException ex) {

            SuperLogger.info("Caught Exception: " + ex.getMessage());
            SuperLogger.info("Response Status Code: " + ex.getStatusCode());
            SuperLogger.info("Error Code: " + ex.getErrorCode());
            SuperLogger.info("Error Type: " + ex.getErrorType());
            SuperLogger.info("Request ID: " + ex.getRequestId());
            SuperLogger.info("XML: " + ex.getXML());
            SuperLogger.info("ResponseHeaderMetadata: " + ex.getResponseHeaderMetadata());
            return ex;
        }
    }

試したこと

chromeやIEなどのブラウザ経由でAMAZONのURL「https://mws.amazonservices.jp」
を閲覧すると、XML形式でサイト表示はすることができます。　

補足情報（FW/ツールのバージョンなど）

　エラーになる環境　：Windowsserver２０１６　PROXY設定あり

　接続可能な環境：　Windows１０　PROXY設定なし

#JAVAバージョン
1.8

hoshi-takanori

2020/03/02 01:45

エラーメッセージには Connection timed out とあるので、コネクションがタイムアウトしてることしかわかりません。（しかも freamwork…。）接続してる部分のソースコードとか、自社とお客様がそれぞれどんな環境かといった情報が不足しています。

teranaomasa

2020/03/04 02:36 編集

大変失礼いたしました。本文に環境の追記、ソースコードを追記しました。

退会済みユーザー

2020/03/04 02:15

コードは質問を編集してマークダウンで、ログも同様にマークダウンで

teranaomasa

2020/03/04 04:39

申し訳ございません！修正しました！

hoshi-takanori

2020/03/04 04:51

お客さんの環境に proxy があるなら config.setProxyHost("http://proxy.example.com:8080"); みたいな設定が必要なのでは？

teranaomasa

2020/03/04 10:36

情報のご提供ありがとうございます。本文に編集し、やってみましたがダメでした。このほかにも config.setProxyHost("10.10.1.3"); config.setProxyPort("80"); やったのですが、結果変わらずです。。

MAKOTO_MOBY

2020/03/05 02:19

起動時のJVMのオプションに、-Djavax.net.debug=all　を指定すれば、接続のプロセスを詳細に見れると思います。

teranaomasa

2020/03/05 10:36 編集

アドバイスありがとうございます！早速試してみて下記のようなログが出てきました。下記は上手くいかない顧客環境で出たログです。正常に行く場合のログと比較しようと思います。 ``` trigger seeding of SecureRandom done seeding SecureRandom POST mws.amazonservices.jp / AWSAccessKeyId=ReportType=_GET_AMAZON_FULFILLED_SHIPMENTS_DATA_&Schedule=_30_MINUTES_&SignatureMethod=HmacSHA256&SignatureVersion=2&Timestamp=2020-03-05T10%3A12%3A17.558Z&Version=2009-01-01 Ignoring unavailable cipher suite: TLS_DHE_DSS_WITH_AES_256_GCM_SHA384 Ignoring unavailable cipher suite: TLS_RSA_WITH_AES_256_CBC_SHA Ignoring unavailable cipher suite: TLS_DHE_RSA_WITH_AES_256_GCM_SHA384 Ignoring unavailable cipher suite: TLS_ECDH_ECDSA_WITH_AES_256_CBC_SHA Ignoring unavailable cipher suite: TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384 Ignoring unavailable cipher suite: TLS_RSA_WITH_AES_256_CBC_SHA256 Ignoring unavailable cipher suite: TLS_DHE_DSS_WITH_AES_256_CBC_SHA Ignoring unavailable cipher suite: TLS_ECDH_ECDSA_WITH_AES_256_GCM_SHA384 Ignoring unavailable cipher suite: TLS_ECDH_RSA_WITH_AES_256_CBC_SHA384 Ignoring unavailable cipher suite: TLS_RSA_WITH_AES_256_GCM_SHA384 Ignoring unavailable cipher suite: TLS_ECDH_ECDSA_WITH_AES_256_CBC_SHA384 Ignoring unavailable cipher suite: TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384 Ignoring unavailable cipher suite: TLS_ECDH_RSA_WITH_AES_256_CBC_SHA Ignoring unavailable cipher suite: TLS_ECDH_RSA_WITH_AES_256_GCM_SHA384 Ignoring unavailable cipher suite: TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384 Ignoring unavailable cipher suite: TLS_DHE_RSA_WITH_AES_256_CBC_SHA256 Ignoring unavailable cipher suite: TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA Ignoring unavailable cipher suite: TLS_DHE_DSS_WITH_AES_256_CBC_SHA256 Ignoring unavailable cipher suite: TLS_DHE_RSA_WITH_AES_256_CBC_SHA Ignoring unavailable cipher suite: TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA Ignoring unavailable cipher suite: TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 main, setSoTimeout(50000) called main, called close() main, called closeInternal(true) main, called closeSocket(true) main, called close() main, called closeInternal(true) 19:12:39.117 [main] ERROR com.amazonaws.mws.MarketplaceWebServiceClient - Caught IOException exception ```

teranaomasa

2020/03/12 06:48 編集

すいません！遅くなりました、下記正常終了の場合です。。 trigger seeding of SecureRandom done seeding SecureRandom POST mws.amazonservices.jp / AWSAccessKeyId=&Action=ManageReportSchedule&MWSAuthToken=&Merchant=&ReportType=_GET_AMAZON_FULFILLED_SHIPMENTS_DATA_&Schedule=_30_MINUTES_&SignatureMethod=HmacSHA256&SignatureVersion=2&Timestamp=2020-03-12T06%3A35%3A53.071Z&Version=2009-01-01 main, setSoTimeout(50000) called Allow unsafe renegotiation: false Allow legacy hello messages: true Is initial handshake: true Is secure renegotiation: false Ignoring unsupported cipher suite: TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384 for TLSv1 Ignoring unsupported cipher suite: TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256 for TLSv1 Ignoring unsupported cipher suite: TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 for TLSv1 Ignoring unsupported cipher suite: TLS_RSA_WITH_AES_256_GCM_SHA384 for TLSv1 Ignoring unsupported cipher suite: TLS_ECDH_ECDSA_WITH_AES_256_GCM_SHA384 for TLSv1 Ignoring unsupported cipher suite: TLS_ECDH_RSA_WITH_AES_256_GCM_SHA384 for TLSv1 Ignoring unsupported cipher suite: TLS_DHE_RSA_WITH_AES_256_GCM_SHA384 for TLSv1 Ignoring unsupported cipher suite: TLS_DHE_DSS_WITH_AES_256_GCM_SHA384 for TLSv1 Ignoring unsupported cipher suite: TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 for TLSv1 Ignoring unsupported cipher suite: TLS_RSA_WITH_AES_128_GCM_SHA256 for TLSv1 Ignoring unsupported cipher suite: TLS_ECDH_ECDSA_WITH_AES_128_GCM_SHA256 for TLSv1 Ignoring unsupported cipher suite: TLS_ECDH_RSA_WITH_AES_128_GCM_SHA256 for TLSv1 Ignoring unsupported cipher suite: TLS_DHE_RSA_WITH_AES_128_GCM_SHA256 for TLSv1 Ignoring unsupported cipher suite: TLS_DHE_DSS_WITH_AES_128_GCM_SHA256 for TLSv1 Ignoring unsupported cipher suite: TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384 for TLSv1 Ignoring unsupported cipher suite: TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384 for TLSv1 Ignoring unsupported cipher suite: TLS_RSA_WITH_AES_256_CBC_SHA256 for TLSv1 Ignoring unsupported cipher suite: TLS_ECDH_ECDSA_WITH_AES_256_CBC_SHA384 for TLSv1 Ignoring unsupported cipher suite: TLS_ECDH_RSA_WITH_AES_256_CBC_SHA384 for TLSv1 Ignoring unsupported cipher suite: TLS_DHE_RSA_WITH_AES_256_CBC_SHA256 for TLSv1 Ignoring unsupported cipher suite: TLS_DHE_DSS_WITH_AES_256_CBC_SHA256 for TLSv1 Ignoring unsupported cipher suite: TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384 for TLSv1.1 Ignoring unsupported cipher suite: TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256 for TLSv1.1 Ignoring unsupported cipher suite: TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 for TLSv1.1 Ignoring unsupported cipher suite: TLS_RSA_WITH_AES_256_GCM_SHA384 for TLSv1.1 Ignoring unsupported cipher suite: TLS_ECDH_ECDSA_WITH_AES_256_GCM_SHA384 for TLSv1.1 Ignoring unsupported cipher suite: TLS_ECDH_RSA_WITH_AES_256_GCM_SHA384 for TLSv1.1 Ignoring unsupported cipher suite: TLS_DHE_RSA_WITH_AES_256_GCM_SHA384 for TLSv1.1 Ignoring unsupported cipher suite: TLS_DHE_DSS_WITH_AES_256_GCM_SHA384 for TLSv1.1 Ignoring unsupported cipher suite: TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 for TLSv1.1 Ignoring unsupported cipher suite: TLS_RSA_WITH_AES_128_GCM_SHA256 for TLSv1.1 Ignoring unsupported cipher suite: TLS_ECDH_ECDSA_WITH_AES_128_GCM_SHA256 for TLSv1.1 Ignoring unsupported cipher suite: TLS_ECDH_RSA_WITH_AES_128_GCM_SHA256 for TLSv1.1 Ignoring unsupported cipher suite: TLS_DHE_RSA_WITH_AES_128_GCM_SHA256 for TLSv1.1 Ignoring unsupported cipher suite: TLS_DHE_DSS_WITH_AES_128_GCM_SHA256 for TLSv1.1 Ignoring unsupported cipher suite: TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384 for TLSv1.1 Ignoring unsupported cipher suite: TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384 for TLSv1.1 Ignoring unsupported cipher suite: TLS_RSA_WITH_AES_256_CBC_SHA256 for TLSv1.1 Ignoring unsupported cipher suite: TLS_ECDH_ECDSA_WITH_AES_256_CBC_SHA384 for TLSv1.1 Ignoring unsupported cipher suite: TLS_ECDH_RSA_WITH_AES_256_CBC_SHA384 for TLSv1.1 Ignoring unsupported cipher suite: TLS_DHE_RSA_WITH_AES_256_CBC_SHA256 for TLSv1.1 Ignoring unsupported cipher suite: TLS_DHE_DSS_WITH_AES_256_CBC_SHA256 for TLSv1.1 %% No cached client session update handshake state: client_hello[1] upcoming handshake states: server_hello[2] *** ClientHello, TLSv1.2 RandomCookie: random_bytes = {DA 0A B6 41 BB B3 A3 A8 48 9C 7E 92 83 5B 41 08 6E 7E 99 63 C7 DA 9F DC CC 51 8C D8 8A 54 61 7E} Session ID: {}

hoshi-takanori

2020/03/12 17:10

お客さんのところの TLS が古いとか？でも Java 8 なら TLS 1.2 対応のはずだけど…。

退会済みユーザー

2020/03/19 03:26

@hoshi-takanori まあうちも見落としてたんだけど System.setProperty("java.net.useSystemProxies", "true"); でシステム(OS)のプロキシを利用すると設定ができるぽ

teranaomasa

2020/05/12 03:26

回答ありがとうございます！上記試してみます！

teranaomasa

2020/10/08 08:13

大変遅くなり申し訳ございません！＞System.setProperty("java.net.useSystemProxies", "true"); こちら試しましたが、結果同じでした。 JAVAでPROXYの設定をしても反映されていないようで、何とも行き詰っております。権限の問題もあるのでしょうか？？